Legal · Privacy

Privacy Policy

European Tailoring & Alterations ("European Tailoring," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website at theeuropeantailor.com, our text messaging program, and the services we provide.

By using our website, contacting us, or opting in to receive text messages from us, you agree to the practices described in this Privacy Policy.

Effective Date · June 16, 2026

01  ·  Who We Are

European Tailoring & Alterations provides custom garments and precision alterations, including suits and formalwear, bridal and bridesmaid wear, prom and special-occasion attire, exclusive and custom garments, restyling and upcycling, and in-house dry cleaning. We are located at 40 N Pearl St, Ten Eyck Building, Albany, NY 12207.

02  ·  Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our website. This may include:

  • Contact information:your name, phone number (mobile number), email address, and mailing address.
  • Appointment and order details:service requested, measurements you choose to share, appointment dates, and order history.
  • SMS/text consent information:your mobile number and the record of your consent to receive text messages from us, including the date, time, and method of opt-in.
  • Messages and communications:the content of messages, emails, or calls you send us.
  • Website usage data:basic technical information such as IP address, browser type, pages visited, and similar analytics collected through cookies or similar technologies.

We do not collect more sensitive categories of personal information (such as financial account numbers or government ID numbers) through our text messaging program.

03  ·  How We Use Your Information

We use the information we collect to:

  • Schedule, confirm, and manage appointments and orders;
  • Provide our tailoring, alteration, and dry-cleaning services;
  • Send you appointment reminders, order updates, and other service-related messages;
  • Send you promotions, offers, and other marketing messages if you have opted in;
  • Respond to your questions, requests, and customer-service needs;
  • Operate, maintain, and improve our website and services;
  • Comply with legal obligations and enforce our terms.

04  ·  SMS / Text Messaging Program

If you opt in to our text messaging program, the following terms apply:

  • How we get your consent. We send text messages only to individuals who have given us express consent, for example, by submitting your mobile number through a form on our website or by texting us to opt in. Consent to receive marketing text messages is not a condition of purchasing any product or service.
  • Types of messages. Depending on what you opt in to, messages may include appointment and order reminders and updates (transactional), and promotions, offers, and announcements (marketing).
  • Message frequency. Message frequency varies based on your interactions with us.
  • Costs. Message and data rates may apply. These charges come from your mobile carrier and are your responsibility.
  • Opting out. You can opt out at any time by replying STOP to any of our text messages. After you send STOP, we will send one confirmation message and then stop sending texts, unless you opt in again.
  • Help. For help, reply HELP to any of our text messages, or contact us using the details in the "Contact Us" section below.
  • Carriers. Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For the full terms of our messaging program, see our SMS Terms & Conditions.

05  ·  How We Share Your Information

We do not sell your personal information. We share information only in these limited situations:

  • Service providers. With trusted vendors who perform services on our behalf, such as our customer-relationship-management (CRM) and messaging platform, payment processing, and scheduling, and only to the extent needed to provide those services.
  • Legal and safety reasons. When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of European Tailoring, our customers, or others.
  • Business transfers. In connection with a merger, acquisition, or sale of assets, in which case we will continue to protect your information consistent with this policy.

As stated above, text messaging opt-in data and consent are never shared with third parties for their own marketing purposes.

06  ·  Third-Party Service Providers

We use GoHighLevel (also branded as HighLevel) as our CRM, scheduling, and text-messaging platform, and we may use its integrated communication carriers to deliver messages. These providers process information on our behalf under their own privacy and security terms and are not permitted to use your information for their own marketing.

07  ·  Data Retention

We keep your personal information only for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

08  ·  Your Rights and Choices

  • Text messages. Opt out at any time by replying STOP, as described above.
  • Email. Unsubscribe from marketing emails using the link in any such email.
  • Access, correction, and deletion. You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. To make a request, contact us using the details below. We will respond as required by applicable law.

09  ·  Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10  ·  Children's Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

11  ·  Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above and post the updated policy on our website. Your continued use of our website or text messaging program after changes take effect means you accept the updated policy.

12  ·  Contact Us

If you have any questions about this Privacy Policy or your personal information, contact us:

European Tailoring & Alterations
40 N Pearl St, Ten Eyck Building
Albany, NY 12207
Phone: (518) 433-1408
Email: europeantailoring1@gmail.com